About MISTY
Is MISTY legit?
Who we are, where the pieces come from, and how orders work
The short answer
- MISTY is an online luxury shop: handbags, watches, jewelry, fragrance, beauty, sunglasses and shoes, each piece sold on its own.
- It is operated by Adara Enterprises FZC, a free zone company registered in the Ajman Free Zone, United Arab Emirates, licence number 52513, Office C1-1F-SF8613, Ajman Free Zone C1 Building, Ajman. Payments in some countries are processed by its affiliated company VGT Ventures Ltd, registered in England and Wales, company number 17356642, 128 City Road, London, EC1V 2NX, United Kingdom.
- Most orders are dispatched within 15 days with tracking. Delivery can take up to 30 days in some cases.
- Questions go to support@themistybox.com and reach a person, usually within a few hours.
Who runs MISTY
themistybox.com is operated by Adara Enterprises FZC, a free zone company registered in the Ajman Free Zone, United Arab Emirates, licence number 52513, Office C1-1F-SF8613, Ajman Free Zone C1 Building, Ajman.
VGT Ventures Ltd, registered in England and Wales, company number 17356642, 128 City Road, London, EC1V 2NX, United Kingdom is an affiliated company under common ownership that processes payments for customers in certain countries. The payment methods offered depend on the country you buy from.
Where the pieces come from
MISTY does not hold stock. Every piece is bought on demand from official retailers, brand stores and authorised resellers, as close to your delivery address as possible, and shipped directly to you. Pieces are bought new from brand boutiques and official retailers; pieces that are only available pre-owned are bought from established resellers that authenticate them, and the listing says when a piece is pre-owned.
Delivery
We order every piece from our supplier as soon as your order is confirmed, and most orders are dispatched within 15 days, with tracking. Some rare or limited pieces depend on specialist sellers and take longer. We ship worldwide through logistics partners, so delivery can take up to 30 days in some cases. If a piece is not dispatched within 15 days, we tell you the expected date and you choose: wait, take an equivalent piece of equal or higher value, or receive a refund or store credit.
If something goes wrong
Write to support@themistybox.com with your order email. Shop purchases keep your statutory consumer rights. Box purchases and opens are final, except where the law requires otherwise. Everything is set out in the terms.
Questions
- Is MISTY legit?
- Yes. MISTY is operated by Adara Enterprises FZC, a free zone company registered in the Ajman Free Zone, United Arab Emirates, licence number 52513, Office C1-1F-SF8613, Ajman Free Zone C1 Building, Ajman, with payments in some countries processed by VGT Ventures Ltd, registered in England and Wales, company number 17356642, 128 City Road, London, EC1V 2NX, United Kingdom. Orders ship with tracking, and every question to support@themistybox.com is answered by a person.
- Who owns MISTY?
- MISTY is operated by Adara Enterprises FZC (Ajman Free Zone, UAE, licence 52513). VGT Ventures Ltd (England and Wales, 17356642) is an affiliated company under common ownership that processes payments for customers in certain countries.
- Are the pieces authentic?
- Pieces are bought new from brand boutiques and official retailers. A piece that is only available pre-owned is bought from an established reseller that authenticates it, and its listing says it is pre-owned.
- How long does delivery take?
- Pieces are bought on demand, and most orders are dispatched within 15 days with tracking. Because we ship worldwide through logistics partners, delivery can take up to 30 days in some cases. If a piece is not dispatched within 15 days, we tell you the expected date and you choose to wait, take an equivalent piece of equal or higher value, or receive a refund or store credit.
- Can I get a refund?
- Shop purchases keep your statutory consumer rights, including any right to cancel a distance purchase. If a piece cannot be dispatched in time, you can choose a refund. Box purchases and opens are final, except where the law requires otherwise. The full rules are in the terms.
- How do I contact MISTY?
- Email support@themistybox.com. A person replies, usually within a few hours.